Terms and Conditions

Contact Details

If you have any questions about these Terms and Conditions or your account at Crazy Tower, please contact us:

• Email: [email protected]
• Live Chat: Available via the support icon on the site, generally 24/7

Any written notices to Crazy Tower should be sent to our support email in the first instance.

1. Introduction

These Terms and Conditions (the “Terms”) set out the rules that apply to your access to and use of the Crazy Tower online casino and sportsbook (“Crazy Tower”, “we”, “us”, “our”) when you visit crazytower-au.com, create an account, place deposits, withdraw funds, claim bonuses, or use any of our games and betting services (collectively, the “Services”).

By creating an account or using the Services, you confirm that you have read, understood and accepted these Terms, along with any rules or policies that we link from this page, including our Bonus Terms, Privacy Policy, Cookies Policy and Responsible Gambling information. If you do not agree to these Terms, you must not create an account or use the Services.

2. Eligibility and Player Responsibility

2.1 Age restriction

Crazy Tower is strictly for adults. You must be at least 18 years old to register and use our Services. We may request documents at any time to confirm your age. If we find that you were under 18 when you opened your account or placed bets:

• Your account will be closed
• All bonuses and winnings may be voided
• We may report the matter to relevant authorities

2.2 Local laws and access from Australia

Crazy Tower accepts players from many countries; however, gambling laws vary by country and by state. You are solely responsible for confirming that online casino and sportsbook play is legal in your location before opening an account or placing any bets.

By using Crazy Tower from Australia or any other country, you confirm that:

• You are acting on your own behalf and not for anyone else
• Online gambling is not prohibited for you under any local or national law
• You do not reside where we have explicitly restricted Services

Crazy Tower does not give legal advice. If you are unsure about the legality of online gambling in your area, you should seek independent legal advice before playing.

2.3 One account per person

• You may hold only one Crazy Tower account.
• Accounts are personal and cannot be shared, sold or transferred.
• If we find duplicate or linked accounts, we may close or merge them and void bonuses and winnings linked to any extra accounts.

2.4 Truthful information

When you register, you must provide accurate and complete details, including your full name, date of birth, country of residence, contact details and chosen currency. You must keep this information up to date. If we discover false or misleading information, we may:

• Restrict your account
• Cancel bonuses and winnings
• Close the account and, where required, report the activity to authorities

2.5 Responsible gaming

Gambling can be addictive. Play responsibly. We encourage you to treat casino games and sports betting as entertainment, not as a source of income.

You can usually set personal limits and self-exclusion through your account or by contacting support. These may include:

• Deposit limits
• Loss limits
• Session limits and cool-off periods
• Self-exclusion for a set time or permanently

We may apply or adjust limits if we believe your gambling pattern shows signs of harm or risk.

3. Account Registration and Security

3.1 Registration steps

To open a Crazy Tower account, you must:

• Visit crazytower-au.com and click on Sign Up
• Fill in the registration form with truthful details
• Confirm that you are 18+ and agree to these Terms
• Complete any email or SMS verification, if required

3.2 Login details and security

• You must keep your login details (username, password, any PIN or security codes) safe and confidential.
• You are responsible for all activity on your account, with or without your knowledge.
• If you believe someone else has accessed your account, you must change your password immediately and contact support.

3.3 Account verification (KYC)

Crazy Tower follows AML (Anti-Money Laundering) and Customer Due Diligence requirements. We may ask you to complete KYC (Know Your Customer) checks at any time, especially before withdrawals, refunds, payment verification or where required by AML rules.

We may request, as examples:

• Proof of identity (passport, driver licence, national ID)
• Proof of address (utility bill, bank statement, council rate notice)
• Proof of payment method or source of funds (bank statement, card copy, crypto wallet information with sensitive data masked)

If you do not provide the requested documents or information, we may delay or refuse withdrawals and may suspend or close your account.

4. Deposits and Withdrawals

4.1 Currencies

Crazy Tower supports several currencies, including AUD and a range of fiat and crypto options. The full list may include EUR, USD, HUF, NOK, PLN, CAD, INR, NZD, ZAR, BRL, CZK, CLP, PEN, AUD, CHF, THB, MYR, SGD, JPY, ARS, USDT, BTC, BCH, ETH, LTC, TRX, USDC, BNB, DOGE and ADA. Availability may depend on your region and payment method.

4.2 Deposit methods

Typical deposit methods on Crazy Tower include bank cards, bank transfer and various cryptocurrencies. Limits shown below are in euro and may be displayed to you in your chosen currency at equivalent values:

We may update payment methods, limits and fees at any time. Some methods may not be available in all countries or for all customers.

4.3 Minimum deposit

The general minimum deposit is €10 or currency equivalent for most methods. Bitcoin deposits usually start from €30 or currency equivalent. Certain bonuses may require higher minimum deposits, as set out in the relevant promotion terms.

4.4 Deposit procedure

To deposit funds, you generally need to:

• Log in to your Crazy Tower account
• Open the cashier or deposit section
• Select your preferred payment method from the available list
• Enter an amount within your deposit limits
• Confirm the transaction with your chosen provider
• Activate any eligible bonus in the My Bonus section before placing bets with that deposit, if required

4.5 Withdrawals

We aim to pay withdrawals as quickly as possible, subject to KYC, AML and security checks. Usual rules include:

• Minimum withdrawal: usually €10 or currency equivalent, except BTC which is typically €60
• Withdrawal requests are processed by our financial team within up to 3 business days after request and/or within 3 business days after your last withdrawal was paid, provided all checks are complete
• You may have up to 3 pending withdrawals at the same time
• A minimum x1 rollover of deposited funds is required before withdrawal to limit payment abuse and money laundering risk

You should, where possible, withdraw using the same method you used for deposit. If this is not possible for technical or legal reasons, we may offer another method.

4.6 Withdrawal limits by VIP level

Crazy Tower applies daily and monthly withdrawal limits based on VIP level and currency. For example, for EUR and USD accounts, approximate limits might be:

Equivalent caps apply in other base currencies such as USD or PLN. Higher limits may be offered at our discretion for top VIP levels or for special cases.

4.7 Withdrawal procedure

Before requesting a withdrawal, you must ensure that:

• Your account is fully verified, if we have requested KYC documents
• Your deposited funds have been wagered at least once (1x rollover)
• You have no breach of bonus terms, AML rules or these Terms

To request a withdrawal, usually you will:

• Log in and open the cashier or withdrawal section
• Select a withdrawal method that is available and, where possible, matches your deposit method
• Enter an amount within your limits
• Submit the request
• Wait for our financial department to review and process the withdrawal

Processing time may be extended if we are carrying out KYC or AML checks, or if your payment provider or bank experiences delays.

4.8 Fees and currency exchange

Crazy Tower does not usually charge internal fees for deposits or withdrawals; however, we reserve the right to do so in certain cases and will show such fees in the cashier if applied.

Your bank, card issuer, wallet or crypto provider may charge separate fees or apply exchange rates that are outside our control. Where we display exchange values, they are indicative and may differ from final amounts processed by your provider.

5. Bonuses, Promotions and Loyalty Programs

5.1 General bonus rules

Crazy Tower offers a range of bonuses, including welcome offers, reload bonuses, free spins, cashback, crypto bonuses, sports offers, tournaments, loyalty Coins, and VIP rewards. Each promotion has its own specific terms, which you must read and accept before claiming. By accepting a bonus, you agree to abide by the general bonus rules and the specific terms of that promotion.

Common rules include:

• Bonuses are available to eligible registered customers only
• Bonuses may be limited by country, currency or payment method
• Deposits made with certain methods (for example, Neteller or Skrill for some offers) may not qualify
• Only one active bonus is usually allowed at a time
• Maximum bet per spin or hand with an active bonus is normally €5 or currency equivalent
• Game weighting may vary; some games may be excluded from bonus wagering

5.2 Casino Welcome Package – key points

The Casino Welcome Package for new players may offer, for example, 300% up to €3,000 plus 300 Free Spins and 1 Fortune Wheel pick, subject to the following key terms:

• New customers only and one welcome package per person, device, household, IP, email and payment details
• Minimum deposit usually €20 to receive deposit bonuses; a smaller first deposit (for example €10) may grant only the Fortune Wheel pick
• You must activate the welcome bonus in the My Bonus section before placing any bets with the qualifying deposit
• If you request a withdrawal before or after activation of the welcome bonus, you may lose eligibility and the bonus can be cancelled
• Wagering requirement for the deposit bonus part is usually 35x deposit plus bonus
• Free Spins winnings generally carry around 40x wagering
• Wagering must often be completed within 10 days of bonus activation
• Maximum bet with an active bonus is usually €5 or currency equivalent
• Maximum releasable winnings from bonus funds may be capped at 10x the initial bonus amount

Detailed and current conditions are always shown on the Welcome Offer page and in the My Bonus section. If there is a conflict between those terms and this summary, the specific offer page will prevail.

5.3 Other casino and crypto bonuses

Crazy Tower may run extra promotions such as:

• Crypto welcome bonus for casino (for example, 200% up to 3,000 USDT)
• Weekly reloads and weekend reloads with bonus funds and/or free spins
• Crypto weekly and weekend reloads
• Daily cashback for VIP players
• Live casino cashback offers
• Special horse racing reload or other event-based promotions

Each offer has its own deposit requirements, wagering rules, caps and time limits. You must review the promotion page to understand how to qualify and how wagering works.

5.4 Sports and sports crypto bonuses

Sports players may receive offers such as:

• First deposit bonuses for the sportsbook (for example, 100% up to €100)
• Weekly and weekend sports reloads
• Sports cashback (for example, 10% up to €500)
• Special crypto sports welcome and reload bonuses
• Horse racing reload and sport tournaments

Sports bonuses often come with specific turnover requirements on qualifying sports markets, minimum odds, excluded bet types and settlement rules. Please read the sports bonus terms carefully on the promotion pages.

5.5 Loyalty, VIP and gamification

Crazy Tower includes loyalty programs and in-site features such as:

• VIP Elite Society with levels (for example Level 1 to Level 5), offering higher withdrawal limits, personal VIP manager, personalised deals, cashback and 24/7 live chat access
• Shop Rewards where you can exchange earned Coins for bonus money, free spins, free bets and Fortune Wheel spins
• Collections, where completing card sets can grant bonus rewards
• Challenges and missions that award Coins for completing set tasks
• Casino and sports tournaments with prize pools in cash, bonuses, or other rewards

Coins, VIP points, tournament points and similar features have no real cash value outside Crazy Tower and cannot be sold or transferred. Rules and rewards can change, be paused or cancelled at our discretion.

5.6 Bonus misuse

We reserve the right to withhold or cancel bonuses and associated winnings in cases of suspected abuse, including but not limited to:

• Opening multiple accounts to claim repeated bonuses
• Using a bonus on restricted games or disallowed bet types
• Using low-risk or zero-risk betting systems to clear wagering
• Collusion, chip dumping, match-fixing, syndicate betting or other fraudulent play

In serious or repeated cases, we may close your account and withhold funds subject to any legal duties.

6. Games, Sportsbook and Fair Play

6.1 Casino games

Crazy Tower offers a wide choice of casino games, including slots, table games, live dealer titles, instant games and jackpots from leading providers. Categories on site may include Top, New, Popular, Exclusive, Bonus Buys, Megaways, Live Games, Instant Games, Slots, Table Games and All Games.

Game results for RNG (random number generator) games are based on random outcomes certified by independent testing where required. You cannot influence results through any external tool or method.

6.2 Live casino

Live casino tables and game shows are streamed in real-time from studios or casinos and may include roulette, blackjack, baccarat, poker, dice and game shows. You must follow the rules of each table and any instructions from the dealer or game host. If a clear technical or human error occurs at a table, the provider’s decision will be final.

6.3 Jackpots

Some games feature fixed or progressive jackpots. Jackpot amounts shown on site may be approximate and can vary slightly due to currency conversion or time delay. If a jackpot is won, the winner and the prize will be verified according to the provider’s rules. If a jackpot is shown in error due to a fault or misconfiguration, we may adjust the payout to the correct amount.

6.4 Sportsbook and betting rules

Sports betting at Crazy Tower covers pre-match and live events across sports such as football, tennis, basketball, ice hockey, American football, table tennis, baseball, horse racing and more. Each market has its own rules for settlement, which follow our Sportsbook Rules or, where they do not cover a situation, generally accepted industry practice.

If an event is cancelled, postponed, shortened or decided in a manner not covered by the event rules, we may void bets fully or partially. We may also settle based on the official result as recognised by the governing body.

6.5 Errors and void bets

If a clear error occurs, such as obvious mispricing, incorrect odds, wrong event details, technical failure, or settlement based on wrong data, Crazy Tower may void or adjust affected bets. Examples include:

• Odds that are clearly out of line with the market at the time of bet
• Wrong team listed as favourite or wrong event time or date
• Bets accepted after an event has effectively been decided
• Duplicate settlement or payout due to a technical fault

Our decision on how to correct such errors will be fair, but final. If you disagree, you may contact support and, where available in your jurisdiction, raise the matter with an external dispute body.

7. AML, KYC and Security

7.1 AML obligations

Crazy Tower follows AML requirements and Customer Due Diligence procedures. This includes monitoring transactions, checking identities, collecting source-of-funds information where needed, and reporting suspicious activity to authorities when required by law.

By using our Services, you agree that we may:

• Conduct identity, payment and background checks
• Monitor and review deposits, bets and withdrawals
• Request proof of income or source of funds
• Delay, block or refuse transactions we consider suspicious

7.2 Source of funds

You must use your own lawful funds to deposit and play at Crazy Tower. You must never use money from crime, third-party accounts without permission, or funds you hold on trust for others. If we reasonably believe your funds are linked to crime or breach AML rules, we may freeze or close your account and seize funds where the law allows.

7.3 Account security actions

We may suspend or limit your account if we suspect:

• Unauthorised access
• AML or fraud risk
• Bonus abuse or systematic advantage play
• Chargeback, card fraud or similar issues

In such cases, we may ask for extra documents or explanations before we allow further use or any withdrawals.

8. Technical Issues and Maintenance

8.1 Service availability

We aim to keep Crazy Tower online and available at all times, but we cannot guarantee continuous access. The site or some games may be temporarily unavailable due to maintenance, updates, power cuts, third-party failures, internet issues or other events beyond our control.

8.2 Disconnections

If you are disconnected while a game round or bet is active:

• For many casino games, the round will complete automatically and you can see the final result when you reconnect
• For live dealer and live betting, the round or bet may continue without you; the final result will still be recorded by our systems

Crazy Tower is not responsible for losses due to your local internet connection, device failure or power issues on your side.

8.3 Malfunctions void all pays

If a game or system malfunction occurs, all bets and payouts from the affected round or period may be void. Where possible, we will restore your balance to the state before the malfunction happened. We do not accept liability for any winnings that may have been generated or displayed as a result of a clear malfunction.

9. Intellectual Property and Site Content

All content on Crazy Tower, including logos, brand names, graphics, text, sound, software, and game content, is protected by intellectual property rights. You may use the site and games only for personal entertainment, in line with these Terms.

You must not:

• Copy, distribute, modify or re-sell any part of the site or games
• Use any automated tool to access or extract data from the site
• Reverse engineer, decompile or alter the software

10. Suspension and Closure of Accounts

10.1 Closure by you

You may request to close your account at any time by contacting support. If you wish to self-exclude because of gambling concerns, please clearly say so when contacting us, so we can apply stronger blocking measures.

10.2 Suspension or closure by Crazy Tower

We may suspend or close your account at our discretion, including if:

• You breach these Terms or bonus rules
• We suspect fraud, AML issues or use of illegal funds
• You provide false or misleading information
• We are required to do so by law or by a regulator

In such cases, remaining funds may be frozen or confiscated where allowed by law and where the breach is serious. Any pending bets may be settled or voided as we see fit in line with these Terms.

11. Liability and Disclaimers

Crazy Tower offers its Services “as is”, subject to these Terms and to any rights you have that cannot be excluded under applicable law.

Without limiting mandatory consumer protections, you accept that:

• Gambling involves risk of loss and you may lose money
• You are responsible for your own decisions and play behaviour
• We are not liable for loss or damage caused by events outside our reasonable control, such as internet failure, third-party service outages or force majeure events
• We are not liable for indirect, incidental or consequential damages, loss of profits, data or goodwill linked to your use of the Services

Nothing in these Terms limits our liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

12. Complaints and Disputes

If you have a complaint about Crazy Tower, please contact support as your first point of contact, explaining clearly:

• Your name and registered email
• Details of the issue
• Any relevant screenshots or transaction IDs

We will review your complaint and aim to respond within a reasonable time. Where local rules provide for external dispute resolution bodies, we may direct you to them if the matter cannot be resolved with our support team.

13. Changes to Terms and Services

We may update these Terms from time to time, for example to reflect changes in law, regulatory guidance, business needs or new features at Crazy Tower. If we make significant changes, we will make reasonable efforts to inform you, for example through a notice on site or by email.

Continued use of the site and Services after such changes come into effect means you accept the revised Terms. If you do not agree, you should stop using Crazy Tower and close your account.

14. Governing Law

The legal entity that operates Crazy Tower and the licensing details will be stated on the main site. The agreement between you and Crazy Tower is governed by the laws applicable to that operator, except where another law applies and cannot be excluded.

Any dispute that cannot be settled through our internal process or an external dispute body (where available) may be brought before a competent court in the jurisdiction of the operator, subject to any mandatory rights you may have under local law.

15. Final Provisions

If any part of these Terms is held to be invalid or unenforceable, the remaining parts will continue to apply. Our failure to enforce a particular right at any time does not mean we waive that right permanently.

These Terms, together with any referenced policies and specific promotion rules, form the full agreement between you and Crazy Tower relating to your use of crazytower-au.com and our Services.

By creating an account or continuing to use Crazy Tower, you confirm that you have read, understood and accepted these Terms and agree to comply with them at all times.