Privacy Policy

Last updated: 26 June 2026

This Privacy Policy explains how Crazy Tower ("CrazyTower", "we", "us", "our") collects, uses, stores and shares your personal information when you use our online casino and sportsbook services for Australian players. By creating an account and using our services, you agree to the practices described in this Privacy Policy.

If you have any questions about this document, please contact us at [email protected].

1. Who We Are

CrazyTower is an online casino and sportsbook brand that offers casino games, live casino, jackpots and sports betting, including horse racing and live betting. Our services are intended for adults aged 18 years and over. Gambling can be addictive. Play responsibly.

This Privacy Policy applies to our Australian-facing website, mobile website and related services. It explains how we handle information we collect from you as an account holder, visitor or customer support contact.

2. Contact Details

If you have questions, requests or complaints about your privacy, you can reach us using the following contact details:

Email (privacy and general enquiries): [email protected]
Customer support: [email protected]
Primary website: crazytower-au.com

3. Who This Policy Applies To

This Privacy Policy applies to:

Registered CrazyTower players
Visitors to our Australian website and mobile website
People who contact our customer support or VIP team
People who receive our marketing messages or promotions

You must be at least 18 years old to create an account and use our gambling services. We do not knowingly collect personal information from anyone under 18.

4. Types of Information We Collect

We collect different types of information so that we can provide our services, comply with laws and protect our players and business. The main categories are set out below.

4.1 Account and Identity Information

When you register an account and during the life of your account, we may collect:

Full name
Date of birth and age confirmation (18+)
Residential address and country
Email address and phone number
Username and password
Preferred currency (for example AUD, NZD, EUR, USD, BTC, USDT and others from our list of supported currencies)

4.2 Verification and KYC Information

To follow our Anti-Money Laundering (AML) and Know Your Customer (KYC) duties, we may ask for additional information, such as:

Copies of identity documents (passport, driver licence or other government ID)
Proof of address (utility bill, bank statement or similar)
Proof of payment method ownership (masked bank statements, card images with partial digits, screenshots of e-wallet or crypto wallet, or other documents)
Source of funds or source of wealth information when required by law

4.3 Payment and Transaction Information

For deposits, withdrawals and play, we may collect and keep:

Deposit and withdrawal amounts, currencies and methods (for example Visa, Mastercard, bank transfer, Revolut, Bitcoin, Ethereum, USDT, USDC, Litecoin, TRX, BNB, DOGE, Cardano and others)
Transaction dates, times and status
Rolling turnover information (for example the x1 rollover of deposited funds before withdrawal)
Withdrawal limits by VIP level and related payment records

We do not store full card numbers in plain text. Where we use payment processors, they may handle and store card details on our behalf using security standards such as tokenisation and PCI-DSS processes.

4.4 Gameplay and Betting Information

To provide gambling services and to manage promotions, we may record:

Games played (for example slots, table games, live casino, jackpots, instant games, sports bets, live bets and horse racing bets)
Game rounds, bet size, outcomes and results
Bonus use, wagering progress (for example 35x bonus + deposit, 40x free spins winnings, 1x cashback wagering) and bonus expiry
Tournament participation and performance
VIP level, loyalty coins, collections, challenges and shop rewards activity

4.5 Device, Technical and Usage Data

When you browse or use our website, we may collect:

IP address
Device type, operating system and browser type
Language settings and time zone
Log files, page views, click actions and session duration
Approximate location based on IP, for security and compliance

4.6 Cookies and Similar Technologies

We use cookies and similar tools to run our website, protect players and understand how our services are used. Cookies can collect:

Session identifiers and login status
Preference settings (language, currency and display options)
Analytics information about pages visited and links clicked
Marketing information for campaigns and promotions

4.7 Communication Data

When you contact us or we contact you, we may collect:

Live chat logs
Email content and attachments
Support tickets and complaint records
Feedback, survey responses or reviews

4.8 Sensitive Information

We do not seek sensitive information such as health data. However, in responsible gambling situations, you may choose to share information about your wellbeing or financial situation. We handle such information with extra care and only use it to support you and respect our legal duties.

5. How We Collect Information

We collect personal information in several ways:

Directly from you when you register, deposit, withdraw, play, contact support or join promotions
Automatically through cookies and technical logging when you use our website or mobile website
From payment providers, identity verification services and AML/KYC tools
From marketing or affiliate partners who refer you to CrazyTower, where allowed by law

6. Why We Use Your Information (Purposes)

We use personal information for several clear and lawful purposes.

6.1 To Provide and Manage Your Account

To create, verify and manage your player account
To process deposits and withdrawals in supported currencies
To allow you to play casino and sports games, join tournaments and use loyalty features
To track wagering, bonus use and cashback eligibility

6.2 To Comply with Legal and Regulatory Duties

To complete AML and KYC checks
To confirm age (18+), identity and address
To assess and monitor transactions for fraud, money laundering or other unlawful activity
To keep records needed for tax, audit and legal purposes

6.3 To Protect You and Us

To monitor for unusual account activity and unauthorised access
To enforce our Terms and Conditions and bonus rules
To prevent abuse of promotions, chargebacks or bonus fraud
To manage security events and system safety

6.4 To Support You and Communicate With You

To answer questions through live chat and email
To manage complaints and resolve disputes
To send important service notices (for example changes to terms, KYC requests, payment issues or responsible gambling messages)

6.5 To Run Promotions, VIP and Loyalty Programs

To provide welcome offers, reload bonuses, cashback, weekend and weekly promos
To track your loyalty coins, collections, challenges and shop rewards
To manage VIP Elite Society levels and related benefits such as cashback, personal manager and higher withdrawal limits
To send marketing messages about bonuses, tournaments and special offers where allowed

6.6 To Improve Our Services

To analyse how players use our games and features
To review and improve our website layout and performance
To test new features, content and promotions

7. Legal Bases for Processing (Australia and International)

We process personal information on several legal bases, depending on the situation:

Your consent, for example for certain marketing, cookies or responsible gambling support
Performance of a contract, for example to provide your account, process bets and pay winnings
Compliance with legal duties, including AML, KYC and record-keeping laws
Legitimate interests, for example fraud prevention, service improvement and basic analytics, where these interests are fair and do not override your privacy rights

8. Cookies and Online Tracking

Cookies are small text files placed on your device. They help us remember your choices and keep your session active. We use several types of cookies.

8.1 Types of Cookies We Use

Strictly necessary cookies – required to log in, manage your account and keep the site secure
Preference cookies – remember your settings, such as language or currency
Analytics cookies – help us understand how players use our site and where we can improve
Marketing cookies – support campaigns and may be used to show relevant offers

You can control cookies in your browser settings. If you block some cookies, parts of our site may not function correctly, such as login or account management. Where required by law, we will ask for your consent for non-essential cookies.

We may share your personal information with selected third parties where necessary for the purposes listed above.

9.1 Service Providers

Payment processors handling card, bank, e-wallet or crypto transactions
Game providers that supply casino, live casino and sports content
Identity verification and AML/transaction monitoring providers
IT hosting, security and data storage providers
Email, SMS or push notification services

These service providers may only use your data to perform their services for us and must protect it under contract.

9.2 Group Companies and Business Partners

We may share information with companies in the same group or with business partners in connection with:

Multi-brand account management and VIP services
Joint promotions, tournaments or campaigns
Affiliate tracking and performance reporting

9.3 Legal, Regulatory and Law Enforcement

We may disclose information where required or allowed by law, including:

To regulators, financial intelligence units or gaming authorities
To law enforcement or courts in connection with investigations, court orders or legal claims
To comply with AML, KYC and counter-terrorism financing rules

9.4 Business Transfers

If we undergo a merger, acquisition, reorganisation or asset sale, your personal information may be transferred as part of that process, subject to appropriate protections.

10. International Transfers

Your information may be stored and processed in several countries, including locations outside Australia. We take reasonable steps to ensure that any transfer is made under safeguards that protect your information, such as contractual clauses and strict access rules.

11. How We Protect Your Information

We apply a mix of technical and organisational safeguards, which may include:

Encryption in transit and at rest for key data sets
Access controls and role-based permissions
Secure password and credential policies
Monitoring of systems for suspicious activity
Backups and business continuity planning

Despite these measures, no system is completely secure. You also play an important part in keeping your account safe by choosing a strong password and keeping your login details private.

12. Data Retention – How Long We Keep Your Information

We keep personal information only for as long as needed for the purposes described in this Privacy Policy or as required by law. In practice this means:

Account data – kept for the life of your account and for a set period after closure (for example, to resolve disputes, comply with AML rules and respond to regulators)
Transaction and AML/KYC records – kept for periods set by financial and AML laws, often several years after your last transaction
Marketing data – kept until you opt out or withdraw consent, unless we must keep some records to show that we respected your choice
Technical logs – kept for shorter periods unless needed for security or legal purposes

Once information is no longer needed, we will either delete it or de-identify it so it can no longer be linked to you.

13. Your Rights and Choices

Subject to Australian law and any other rules that apply, you may have the following rights in relation to your personal information:

Access – you can ask what personal information we hold about you and request a copy
Correction – you can ask us to update or correct inaccurate or incomplete information
Deletion – you can ask us to delete certain information, where allowed by law and our AML and record-keeping duties
Restriction – you can ask us to limit how we use your information in specific cases
Objection – you can object to some types of processing, for example direct marketing
Withdrawal of consent – where we rely on your consent (for example some marketing), you can withdraw that consent at any time

To exercise your rights, please contact us at [email protected]. We may need to verify your identity before acting on your request. Some rights may be limited where we must keep information by law or where we have strong legitimate grounds.

14. Marketing Communications

With your consent where required, we may send you marketing messages about CrazyTower promotions, welcome offers, reload bonuses, tournaments, VIP campaigns and other services that may interest you.

You can manage your marketing choices in several ways:

By adjusting your communication settings in your account (where available)
By using the unsubscribe link in our emails
By contacting us at [email protected] and asking to opt out

We may still send you important service messages, such as account notices, security alerts, responsible gambling information and changes to terms or policies. You cannot opt out of those essential messages.

15. Responsible Gambling and Player Protection

CrazyTower supports responsible gambling and offers tools to help players stay in control, such as limits or account breaks (where available). As part of this, we may use your information to:

Apply self-exclusion or account closure on your request
Apply deposit or loss limits if you set them
Review your gameplay patterns for signs of possible harm
Contact you with information about support where we see warning signs

This is in line with our notice: "Gambling can be addictive. Play responsibly."

16. AML, KYC and Fraud Prevention

CrazyTower follows Anti-Money Laundering (AML) requirements and Customer Due Diligence procedures. To do this, we may:

Request and verify identity and address documents
Request proof of payment ownership and, where required, source of funds
Monitor transaction patterns for signs of suspicious activity
Apply temporary holds on deposits or withdrawals while we review activity
Share information with relevant authorities and partners where required by law

Identity checks may be required for withdrawals, refunds, payment verification and AML purposes. If you choose not to provide requested information, we may limit or close your account and hold or return funds in line with our legal duties and Terms and Conditions.

17. Third-Party Websites and Services

Our website may contain links to third-party sites or services, such as payment providers, game studios or affiliate partners. These sites have their own privacy policies and practices. We are not responsible for how they handle your personal information.

We encourage you to review the privacy notices of any third-party service you use through our platform.

18. Data About Children

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal information from children. If we discover that we have collected information from someone under 18, we will close the account and take steps to delete or block the data, except where we must keep it to meet legal duties (for example fraud or AML records).

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal duties or privacy practices. When we make changes, we will post the updated policy on our website and adjust the "Last updated" date at the top of this page.

In some cases, we may also notify you through email, account messages or on-site notices. We encourage you to review this Privacy Policy regularly. Your continued use of our services after changes take effect means that you accept the updated policy.

20. How to Contact Us

If you have questions about this Privacy Policy, your personal information or your rights, you can contact us at:

Privacy email	[email protected]
Customer support	[email protected]

Please include your full name, registered email address and a clear description of your request so that we can help you as quickly as possible.

21. Complaints

We aim to handle your personal information with care and respect. If you are unhappy with how we handle your data, please contact us first so we can review and respond.

If you still have concerns after we reply, you may have the right to raise your complaint with a privacy regulator or data protection authority in your country. Details may depend on your location and the laws that apply.

22. Final Notes

By registering an account and using CrazyTower services, you confirm that you have read this Privacy Policy and understand how we use and protect your personal information. We encourage you to combine this Privacy Policy with our Terms and Conditions and our responsible gambling information so that you have a full view of your rights and obligations as a CrazyTower player.