Cookie Policy

This Cookie Policy explains how Crazy Tower (CrazyTower) uses cookies and similar technologies on our Australian site. It applies to all visitors and players who access or use our services through crazytower-au.com and any related pages or features.

By visiting our site, creating an account or using our games and services, you agree that cookies may be stored on your device in line with this Cookie Policy and our general Terms and Conditions and Privacy Policy.

1. Who we are

Crazy Tower is an online casino and sportsbook brand that offers slots, jackpots, live casino games, instant games, table games, sports betting and horse racing markets. Our services are intended for adults aged 18 and over. We promote responsible gaming and follow Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.

If you have any questions about this Cookie Policy, you can contact us at [email protected].

2. What cookies are

Cookies are small text files that are stored on your computer, mobile or tablet when you visit a website. They allow the site to recognise your device, remember your actions and preferences, and help us run key functions such as logins, security checks and game sessions.

Cookies do not install software on your device and do not give us direct access to your computer or mobile phone. They usually contain:

• A technical identifier (for example, a random number or code)
• Information about the browser or device you use
• Time and date of your visit
• Basic data about your activity on the site, such as pages viewed

3. Why we use cookies

We use cookies to provide a smooth, secure and reliable casino and sportsbook experience, and to help us understand how players use our site so we can improve our services. In general, our cookies help us:

• Keep you logged in while you move between pages
• Remember your language, currency and site preferences
• Load games, bets, bonuses and account pages correctly
• Protect your account and our systems from misuse and fraud
• Comply with legal and regulatory duties, including AML and KYC
• Analyse site traffic and performance to improve player experience
• Show promotions and offers that may be more relevant to you

4. Types of cookies we use

We group the cookies used on our site into several main categories. Some cookies are set directly by us, while others may be set by third-party service providers working on our behalf.

4.1 Strictly necessary cookies

These cookies are essential for the operation of the site and the core casino and sportsbook functions. Without them, our services cannot function properly. They are usually set in response to actions you take, such as registering, logging in or placing a bet.

We use strictly necessary cookies to:

• Allow you to sign in and manage your Crazy Tower account
• Keep you logged in as you move across pages and sections
• Run payment and cashier features for deposits and withdrawals
• Maintain session data during gameplay in casino and live casino
• Remember your consent choices for cookies and privacy settings
• Maintain site security, fraud checks and AML/KYC controls

Because these cookies are required for the service to function, you cannot disable them using our cookie tools. You may still block them in your browser settings, but parts of the site may stop working or become unstable.

4.2 Performance and analytics cookies

Performance and analytics cookies collect information about how visitors use our site. This includes which pages are viewed, how long sessions last, and where users may face errors. The data they collect is usually aggregated and does not identify you directly.

We use these cookies to:

• Understand how new and existing players use the casino, live casino and sportsbook sections
• Measure the performance of pages, games and promotions
• Detect and fix technical issues and site errors
• Plan improvements to layout, navigation and content

Where possible, we use these tools in a way that reduces or removes direct identifiers, such as IP masking or anonymised IDs, in line with data protection rules.

4.3 Functionality cookies

Functionality cookies allow the site to remember choices you make and provide a more personal experience. They are not essential for the site to run but can make your visit smoother and more convenient.

We use functionality cookies to:

• Remember your preferred language and display settings
• Store your chosen currency, such as AUD or another available currency
• Recall your previous login details on a trusted device, where allowed
• Offer game suggestions based on recently played titles
• Help you pick up where you left off in our casino or sportsbook

If you disable functionality cookies, some features may still work, but your settings or preferences may no longer be saved between visits.

4.4 Advertising and marketing cookies

Advertising and marketing cookies help us deliver more relevant promotions, bonuses and campaigns. They may be set by us or by approved marketing partners. These cookies can track your activity on our site and, in some cases, on other sites that use the same advertising networks.

We use these cookies to:

• Measure how effective our marketing campaigns are
• Show bonuses, offers or casino and sports events that may match your interests
• Limit how often you see the same advert
• Build anonymous segments of users for reporting and campaign planning

These cookies involve a higher level of tracking, and you can choose whether to allow them using our cookie consent tools or your browser settings, where available.

4.5 Security and fraud-prevention cookies

Security cookies help us protect our players, systems and partners. They support our legal duties under AML and KYC rules and help keep your account secure.

We use security and fraud-prevention cookies to:

• Monitor for unusual or suspicious account activity
• Help verify your identity and maintain secure sessions
• Protect login pages, payment flows and game sessions from abuse
• Assist with investigations linked to AML, KYC and responsible gaming checks

These cookies are treated as strictly necessary for legal and security reasons and cannot be turned off within our systems.

5. Cookies used by third parties

Some cookies on our site are set by third parties that provide services to us or work with us in connection with our casino and sportsbook offering. These third parties may include:

• Analytics providers that measure site usage and performance
• Payment service providers that help process deposits and withdrawals
• Game providers that host or stream games, including live casino tables or game shows
• Advertising and affiliate partners who promote our services in other locations online

Third-party cookies are controlled by the relevant third party and are subject to their own privacy and cookie policies. Where we use such services, we aim to work only with trusted partners and to ensure that appropriate data protection safeguards are in place.

6. Examples of data collected through cookies

Depending on cookie type and your consent settings, cookies used on our site may collect some of the following data:

• Unique cookie ID or device ID
• IP address, approximate location, browser type and version
• Device type and operating system
• Referring pages and links clicked on our site
• Time spent on particular pages or in certain games
• Login times, session length and session status
• Error messages or loading failures for games or pages

Where such data can be linked to an identified or identifiable person, we treat it as personal data and handle it in line with our Privacy Policy and relevant data protection laws.

7. Cookie duration: session and persistent cookies

Cookies used on our site may be either session cookies or persistent cookies:

• Session cookies: These are temporary cookies that exist only while your browser is open and are deleted when you close it. They support actions such as logging in, adding bets to a bet slip or joining a live casino table.
• Persistent cookies: These remain on your device for a set period or until you delete them. They help remember your settings and create long-term statistics about use of our site and services.

The exact lifespan of each cookie may vary and is usually defined by its technical purpose and by the provider that sets it. We aim to set retention periods that are reasonable and in line with data protection guidance.

8. Legal basis for using cookies

We rely on different legal bases for placing and reading cookies, depending on the type of cookie and the local rules that apply to your use of our services.

In general:

• Strictly necessary and security cookies are used based on our need to provide the service you request, to keep our site secure, and to meet our legal and regulatory duties, including AML, KYC, payment security and fraud prevention.
• Performance, analytics, functionality and advertising cookies are used based on your consent, where such consent is required. You can withdraw or change your consent at any time, as explained below.

9. Managing cookies: your choices

You have control over how cookies are used on your device. You can manage them in several ways.

9.1 Site cookie tools and consent banner

On your first visit, and from time to time after that, you may see a cookie banner or pop-up asking you to accept or manage cookies. You can usually:

• Accept all cookies
• Reject non-essential cookies
• Adjust settings for different cookie categories, where available

Later, you may be able to review or change your choices through a link on our site, if such a tool is provided. Applying stricter cookie settings may affect some features of the site.

9.2 Browser settings

You can also manage cookies through your web browser. Most browsers allow you to:

• Block or limit cookies from all sites
• Block cookies from specific sites
• Delete existing cookies from your device
• Set alerts when a website wants to set a cookie

Instructions for managing cookies are usually found in the Help or Settings section of your browser. The exact steps vary by browser and device. If you block all cookies, you may not be able to log in or use some parts of our casino and sportsbook.

9.3 Third-party opt-outs

Some third-party advertising and analytics services allow you to opt out of their tracking directly through their own tools. These settings are managed by the third party and are outside our control. If you use such tools, remember that they may be browser-specific or device-specific and may need to be set up on each device you use.

10. Cookies and personal data

Some cookies collect or create data that can be connected with you as a person, either by itself or when combined with other information we hold. Where this happens, we treat that information as personal data and handle it in line with applicable privacy laws.

In particular, we may use cookie data in combination with account data to:

• Keep your sessions secure and prevent unauthorised access
• Support AML and KYC checks linked to your identity and payments
• Help detect problem gambling patterns in line with responsible gaming duties
• Offer support through live chat and email more efficiently
• Provide customer service in case of disputes about transactions, bonuses or game results

For more detail about how we process personal data, your rights as a data subject and how long we store such data, please refer to our Privacy Policy on our site.

11. Cookies and responsible gaming

Crazy Tower encourages safe and responsible play. Cookie data can help us support responsible gaming measures by allowing us to:

• Recognise if you set limits or self-exclusion tools
• Maintain those settings across sessions and devices where possible
• Monitor activity patterns that may suggest harmful play
• Support tools such as time reminders or cool-off periods

We use such data with care and in line with the principle that gambling can be addictive and that players should use our services responsibly. Our responsible gaming notice is: “Gambling can be addictive. Play responsibly.”

12. Cookies, AML and KYC

As an online casino and sportsbook, Crazy Tower follows AML and KYC requirements. Cookies and similar technologies may help us:

• Record login attempts to your account
• Detect unusual activity that might suggest fraud, money laundering or misuse
• Support identity checks before withdrawals or refunds
• Keep an audit trail of key actions connected to your profile and payments

These measures help protect both Crazy Tower and our players, and they support our legal duties in the areas of AML, KYC and general security.

13. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our services, in technology, or in legal and regulatory rules that affect us. When we make changes, we will update the “Last updated” date at the bottom of this page. In some cases, we may also inform you directly by email, on-site notifications or pop-ups, especially if the changes are significant.

We encourage you to review this Cookie Policy regularly so that you remain informed about how we use cookies and the choices available to you.

14. Links to other sites

Our site may contain links to third-party websites, game providers, payment portals or partner pages. These websites have their own cookie and privacy policies and may set cookies as soon as you visit their pages. We do not control these third-party sites and are not responsible for how they use cookies. We suggest that you review the cookie policies published on those sites before accepting their cookies or providing any personal data.

15. Children and underage users

Our services are strictly restricted to adults aged 18 years or over. We do not knowingly allow minors to open accounts, place bets or play casino games, and we do not knowingly place cookies to track or profile anyone under 18. If we become aware that an underage person has used our services, we will close the account, block access and take steps to remove related data where appropriate, subject to legal retention requirements.

16. International aspects

Crazy Tower serves players from different countries and regions, subject to local laws and our eligibility rules. Cookie rules can vary by country. We aim to adjust our cookie practices to meet relevant local standards where required, including consent and information duties. In all cases, we apply a high standard of privacy protection and security to cookie data and personal data linked to it.

17. Contact and support

If you have any questions, complaints or requests about this Cookie Policy or about how we use cookies and similar technologies, please contact us using the details below:

When you contact us, please include your name, username (if you have an account), and a clear description of your question or concern. Do not include your password or full payment card details in any email or chat message.

18. Summary of your rights

Under data protection rules that apply to you, and subject to certain conditions, you may have rights including:

• The right to know which categories of personal data we collect and use
• The right to request access to the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of data, where allowed by law
• The right to object to certain types of processing, including some forms of profiling and direct marketing
• The right to withdraw consent to optional cookies and processing based on consent

These rights are handled in line with our Privacy Policy. Cookie settings and your rights to control cookies sit alongside those privacy rights.

19. Technical notes

Our site may also use similar technologies that serve a similar function to cookies, such as:

• Local storage in your browser
• Session storage
• Tracking pixels or web beacons inside pages or emails
• Software development kits (SDKs) in mobile or web apps, where applicable

Where these technologies are used, we treat them in the same way as cookies for the purpose of this policy, including consent and control, as far as this is technically possible.

20. Last updated

This Cookie Policy was last updated on the date shown below. Any future updates will be published on this page.

Last updated: 26 June 2026